Frequently Asked Questions

Frequently Asked Questions2020-09-01T10:48:16-07:00

Service Area

Bins So Fresh services the greater Portland Area and beyond!  Click Here to view our current service area.

General

Can I alternate and have you clean a different bin each month?2020-12-22T06:31:51-08:00

No. Each Container has its own identification and will be cleaned each service cycle.

Can I have my bins cleaned once instead of monthly?2020-12-22T06:31:51-08:00

Yes, you can. However, households are best served when signed up for regular quarterly or annually service. One time and first time cleanings take considerably longer than subsequent “maintenance” cleanings and we price accordingly. In addition, it will not take long before those bins are dirty again.

Can I pay for someone else’s/neighbor’s bin cleaning service?2020-12-22T06:31:50-08:00

Yes. As long as it is understood, that it will not be considered as an additional $5 bin(s) on your subscription/one time order. We would need the name and service address where the bin(s) belong to in order to appropriately add them to your account. Or you can add them yourself (See FAQ How to add another service address to my account). Only one (1) subscription/one time cleaning per service address. If it is discovered that there are bin(s) that do not belong to the service address, the customer will be appropriately billed retroactive for the additional bin(s) that were previously serviced. The resident the additional bin(s) belong to will have to sign up for their own service if they would like to continue having their bin(s) cleaned.

Do you offer commercial service?2020-12-22T06:31:51-08:00

Yes, please call or email with your requests to be scheduled for a free 15 minute Consultation and Custom Quote.

How Do I Navigate the My Account Portal2020-12-22T06:31:51-08:00

You can manage your orders, subscriptions, and personal details using your My Account portal.  Here is an explanation of the different tabs you’ll find on the My Account page.

1. Dashboard

The main view of your My Account page after you login.

2. Orders

Each order, including initial subscription payments and subscription renewals, can be found here. If you need a receipt for a payment, this is where you’ll find it!

3. Subscriptions

Manage your subscriptions, including changing your payment method or service address, from the Subscriptions tab.

4. Addresses

Change your Billing or Shipping/Service Address from the Addresses tab.

5. Account Details

Update your personal information or change your Bins So Fresh account password from the Account Details tab.

6. Logout

If you are on a public or shared computer, it’s always best to log out of your account when you’re done making changes. You will be prompted to confirm your choice once you click the Logout button.

 

Screenshot of your Account portal on BinsSoFresh.com.

How do I sign up for Bins So Fresh?2020-12-22T06:31:51-08:00
How does Bins So Fresh work?2020-12-22T06:31:51-08:00

We will come out the same day your local trash company picks up your trash bins. In the event schedules conflict it will be the day after. Once your bins have been emptied, Bins So Fresh will load your bins into our state-of-the-art-cleaning hopper that will clean, sanitize and deodorize your trash bins, leaving them smelling fresh. We use high pressure and extreme heat while adding biodegradable detergents that kill 99% of all germs and bacteria.

How often do you come to clean my bin(s)?2020-12-22T06:31:50-08:00

One Time: Cleanings occur one time only.

Monthly Subscription: Cleanings occur once a month, every month, for your convenience.*

*Additional cleanings can be arranged within the month. Please contact our residential services by phone (503-253-2622) or email to arrange this service option.

What are my Responsibilities?2020-12-22T06:31:51-08:00

24 Hours’ Notice: If you fail to notify Bins So Fresh within 24 hours of your scheduled service cleaning and we show up to provide the service, unfortunately, your account cannot be credited. If you would like to still have service for the month, simply notify Bins So Fresh and make arrangements to pay the service return fee (mileage). Then you will be rescheduled for your service cleaning on the next available cleaning day that your bins will be completely empty.

In order for Bins So Fresh to provide its service, YOU MUST ABIDE BY THE FOLLOWING CONDITIONS or service could be interrupted, skipped or postponed:

a. Bin(s) must be curb side and easily accessible to service technicians on scheduled service day. (If your bin(s) are not curbside without prior arrangements with Bins So Fresh, see above 24 hours’ notice statement).
b. Bin(s) must be free of UNBAGGED Human or Animal waste. (No Exceptions) Would you be kind to ensure all fecal matter is bagged and collected by the garbage hauler?
c. Bin(s) must be free of cooking / motor oils.
d. Bin(s) must be free of chemicals, fresh paint, glue or other adhesive, or hazardous waste of any kind.
e. Bin(s) must be free of building materials, e.g. plaster, stucco or concrete.
f. Bin(s) must be completely empty. (With the exception of small tiny scraps stuck at the bottom).
g. Bin(s) must not have additional trash, recycling, and or yard debris added after your bin(s) have been collected by the garbage hauler. (Your bin(s) will not be serviced without prior arrangements with Bins So Fresh).

What is Bins So Fresh?2020-12-22T06:31:51-08:00

We are an Eco Friendly Community Based Trash Can, Recycling, and Yard/Organic Bin Cleaning Service.

We clean, sanitize and deodorize outdoor Trash, Recycling, & Yard Bins.

Why use Bins So Fresh instead of cleaning my own bins?2020-12-22T06:31:51-08:00

It is against most state law to pour the waste water from cleaning your bins into the storm drains.

Just using a hose and broom to clean your trash and recycle bins is not sufficient to remove or kill the bacteria and diseases that breed in your bins, such as; Tuberculosis, Strep, Staph, E-Coli, Salmonella & Listeria.

Cleaning Process

Can you remove paint or other dried materials from inside my bin?2020-12-22T06:31:51-08:00

Paint, tar and other adhesives are extremely difficult to remove and may not come off. We will do our best to remove these problem areas as best we can. Cans that have not been washed in several years may also require a few more cleanings before these problem areas are broken up and removed. Please remember… if you have newer cans, they are sure to look brand new after cleaning. If your cans are several years old, they will be clean but may have the “worn look” still present. Please be reasonable. Although we cannot take a can that is 20 years old and make it look brand new, it will be sanitized, disinfected, and deodorized to protect you and your family. Bins with unbagged pet waste WILL NOT be cleaned due to contamination of the equipment and health hazard to our employees. We take great pride in offering this new and unique service

Do you offer commercial service?2020-12-22T06:31:51-08:00

Yes, please call or email with your requests to be scheduled for a free 15 minute Consultation and Custom Quote.

How long do I need to leave my bin at the curb?2020-12-22T06:31:51-08:00

Depending on your trash pick-up time, it may be necessary to leave your bin by the curb until evening. If your bins are not emptied until late in the day, it may be necessary to leave them out the following morning. In this case, our service staff will pull the bins out of the street and leave them in your driveway.

How much water does Bins So Fresh use to clean one bin?2020-12-22T06:31:51-08:00

One bin takes between three and five gallons of water depending on the condition of the can. If you were to clean your own can using a hose, you could easily waste fifteen gallons or more. Bins So Fresh is able to safely clean up to five cans with the same amount of water a home owner typically uses to clean one can.

How will I know if my bin was cleaned?2020-12-22T06:31:51-08:00

You mean besides the fact that they look and smell fresh? We will apply a Bins So Fresh branded logo strip of tape on the lid of your bin after it is cleaned.

Is the bin cleaning process safe for the environment?2020-12-22T06:31:51-08:00

Yes. Our state of the art vehicles have an automated cleaning process that consists of solutions that are eco-friendly and biodegradable to remove mold, mildew, bacteria, food and other yuk from your trash bins! It sanitizes your trash bins in seconds, removing grime and odors – Keeping your newly cleaned and sanitized trash bins from being a fly and pest magnets, especially if you keep your bins in your garage!

Additionally, since all of our waste is recovered, there is virtually none left behind. We Leave Your Bins So Fresh, It’s Ridiculous!

What happens to the dirty water after you clean my bin?2020-12-22T06:31:51-08:00

All waste is collected and properly disposed of in designated sewage systems outlined by Local Government ordinances and Waste treatment facilities.

You have cleaned my trash bin, but it is not fully clean. Why is this?2020-12-22T06:31:51-08:00

We have found that some of the trash and recycle bins we clean can take a few cleaning cycles to remove the grime that has built up over time. We’ll make every effort to clean your bin to the highest standards, and in time, we have found that our Cleaning System will remove the most stubborn grime. In the meantime, Bins So Fresh has eliminated the odors and germs in your bins.

Scheduling

How Do You Determine My Service Schedule?2020-12-22T06:31:51-08:00

There are two days in each month dispatch will assign and schedule you to the most efficient route, based on the type of bins you are having cleaned.  We use the email notification system, because we do not want to complicate the process by having our customers guess when their service cleaning is scheduled.  When you are assigned to a route, you will be notified the week of the scheduled cleaning, which is why we encouraged providing us with an email address you check frequently upon subscribing.

Your service schedule will have some inconsistencies due to the demand, vacations, holidays, 5 weeks in the month, dispatch scheduling and nature of the business.  You may be originally scheduled for Thursdays (for example) and could be moved to Fridays at a later date, if the demand in your area shifts.  We will not schedule your cleanings less than 2 weeks apart; however it may not be a full month in-between cleanings either.  It is our intent to service each customer in the most convenient and efficient manner; however there are things that will come up that may alter the scheduling.  You do have the option of logging in to your account and checking the notes section of your subscription to see if you have been scheduled for the current month.

How long do I need to leave my bin at the curb?2020-12-22T06:31:51-08:00

Depending on your trash pick-up time, it may be necessary to leave your bin by the curb until evening. If your bins are not emptied until late in the day, it may be necessary to leave them out the following morning. In this case, our service staff will pull the bins out of the street and leave them in your driveway.

How often do you come to clean my bin(s)?2020-12-22T06:31:50-08:00

One Time: Cleanings occur one time only.

Monthly Subscription: Cleanings occur once a month, every month, for your convenience.*

*Additional cleanings can be arranged within the month. Please contact our residential services by phone (503-253-2622) or email to arrange this service option.

How will I know if my bin was cleaned?2020-12-22T06:31:51-08:00

You mean besides the fact that they look and smell fresh? We will apply a Bins So Fresh branded logo strip of tape on the lid of your bin after it is cleaned.

What if I’m going to be away and can’t put my bin out for cleaning?2020-12-22T06:31:51-08:00

Relax, We got you covered! Simply call or email us at least 24 hours in advance of your scheduled cleaning day and we will credit you for that month by adding it to the back end of your service, skip your cleaning and see you the following month. Unfortunately, if you don’t notify us within 24 hours and we show up to provide the service, your account cannot be credited.

What if my bin(s) weren’t emptied or collected when you arrive?2020-12-22T06:31:50-08:00

If your bin(s) have additional trash, recycling, and or yard debris after your bin(s) have been collected by the garbage hauler, your bin(s) will not be serviced. Unfortunately, your account cannot be credited. If you would like to still have service for the month, simply notify Bins So Fresh and make arrangements to pay the service return fee (mileage). Then you will be rescheduled for your service cleaning on the next available service cleaning day that your bins will be completely empty.

If your bin(s) are not collected by the garbage hauler until late in the day, our service technician will either make an attempt to return, and or notify dispatch to see if you can be rescheduled for the following service cleaning day. (In this case, please return them to the curbside the following morning).

When will you come to clean my bin?2020-12-22T06:31:51-08:00

We will come out the same day your local trash company picks up your trash bins. In the event schedules conflict it will be the day after.

Billing

How can I cancel my Bins So Fresh subscription?2020-12-22T06:31:51-08:00

Keep in mind, your service is recurrently charged, based upon your service schedule to the authorized credit card. You may opt out of future recurring charges at any time, as long as notice is received before the next billing date of your most recent sign-up by contacting us via email. Although there are no contracts, in-order to completely cancel your subscription, we ask that you give us at least a 30-day notice in writing. If you are not satisfied with the service, call us immediately to give us an opportunity to make it right!

How do I add a different Service Address to my account?2020-12-22T06:31:50-08:00

For existing customers:

  • In order to change the Service Address on an existing subscription, please call Bins So Fresh Residential Services at 503-253-2622 and speak with a Residential Service Agent so we can assist you.

Note: If you want to pay for another person’s/neighbor’s subscription/one time cleaning at their service address, this must be done at initial sign up.  All billing changes for a service address that does not belong to you after initial signup must be approved and completed by Bins So Fresh Residential Services if you have a different billing address from the service address.

 

For new customers:

  • Go to BinsSoFresh.com and select a service option, bin type and quantity you would like cleaned, then click the Add To Cart button.
  • After entering your billing information, click the checkbox next to “Service a different address?”  New Address Fields will appear.
  • In the new fields, enter the new Service Address where the cleaning(s) should be performed, then complete checkout.

 

 

How Do I Navigate the My Account Portal2020-12-22T06:31:51-08:00

You can manage your orders, subscriptions, and personal details using your My Account portal.  Here is an explanation of the different tabs you’ll find on the My Account page.

1. Dashboard

The main view of your My Account page after you login.

2. Orders

Each order, including initial subscription payments and subscription renewals, can be found here. If you need a receipt for a payment, this is where you’ll find it!

3. Subscriptions

Manage your subscriptions, including changing your payment method or service address, from the Subscriptions tab.

4. Addresses

Change your Billing or Shipping/Service Address from the Addresses tab.

5. Account Details

Update your personal information or change your Bins So Fresh account password from the Account Details tab.

6. Logout

If you are on a public or shared computer, it’s always best to log out of your account when you’re done making changes. You will be prompted to confirm your choice once you click the Logout button.

 

Screenshot of your Account portal on BinsSoFresh.com.

How do I sign up for Bins So Fresh?2020-12-22T06:31:51-08:00
My credit card information has changed, how do I provide my new payment method?2020-12-22T06:31:51-08:00

To change or update the payment method associated with your subscription:

  • Visit the Subscriptions tab of your Account portal (click here to go directly to the Subscriptions tab).
  • Next to the Subscription you want to update, click “View”
  • On the Subscription screen, click the “Change Payment” button.
  • Select “Use New Payment Method”, enter your new card details, then click “Change Payment Method”

That’s it!  Your subscription will now use the new payment method you’ve entered.

Please Note:  If your renewal payment failed and your service was put on-hold, you will need to reactivate your service first.  Please see the FAQ titled “My renewal payment failed and my service was put on-hold. How do I reactivate my service?” for instructions on reactivating your subscription.

My renewal payment failed and my service was put on-hold. How do I reactivate my service?2020-12-22T06:31:51-08:00

We make several attempts at renewing your subscription, however when a payment fails repeatedly your service is placed on-hold until your payment method is updated.

To reactivate your service, follow these instructions:

  • Log into the Bins So Fresh My Account portal and go to the Orders tab, or click here to be taken directly to the Orders tab.
  • Find the order with the status of Pending Payment, then click on the Pay link.
  • Complete the checkout process, confirming your information and entering a new payment method.

Once your order is paid, your service will be reactivated and you’ll be added back to the Bins So Fresh schedule!

When will I be charged for my service?2020-12-22T06:31:50-08:00

This is a pay in advance service. You will see a charge in the amount of the service option you’ve selected with the name of Bins So Fresh on your statement. All Monthly subscriptions will occur on the 1st day of the renewal month. After every renewal has been successfully processed, you will be notified via email in the following weeks of your next scheduled service cleaning. (See “How do you determine my service schedule?” under the Scheduling section of the FAQ page for more details)

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